Privacy and data protection policy
cendryaelion is committed to your privacy and compliance with Australian law
Introduction to our privacy approach
We value the privacy of every client and website visitor. This policy explains how we manage your information, ensuring transparency and legal compliance at all times.
Please read our privacy details carefully. By engaging with our site or services, you consent to the collection and handling of data as set out below.
Information we collect from you
Personal data may be collected when you contact us, submit a form, or interact with our website. We only gather details absolutely necessary for the service requested.
Information provided directly by you
- • Contact details such as your name, email address, or phone number.
- • Details you submit through online enquiry forms or feedback pages.
- • Any responses you provide during a consultation session.
- • Information relating to specific requests or personalised consultations.
- • Feedback or communication submitted to our support channels.
Information collected automatically
- • Device information including browser or operating system details.
- • Usage data such as pages visited and interaction times.
- • Traffic source or referring website information.
- • General geographic location (non-personal data).
- • Cookies or similar files essential for site performance.
How we use your data
Information is only used to provide you with requested consultations, respond to enquiries, and improve site functionality. We do not sell personal information.
- • Organising your consultation appointment securely.
- • Providing relevant responses to your questions or requests.
- • Ensuring legal compliance under applicable privacy regulations.
- • Supporting website safety, security, and troubleshooting.
- • Improving our consultation processes and service quality.
- • Analysing site usage trends (non-personal data only).
- • Internal quality control for professional standards.
Client commitment: cendryaelion safeguards your data with technical and organisational controls and never misuses your information for unrelated marketing or third-party gain.
Information sharing and disclosure
Your data is not shared with external parties outside legal exemptions or required service partners such as IT support providers.
Service providers and processors
Third-party providers are engaged strictly for services necessary to run our operations and are contractually obliged to protect your information.
Legal and regulatory disclosures
We comply with local laws and may disclose data if required by a court or government authority.
Anonymous statistics and usage data
Only aggregated, non-identifiable data is used for analytics or reporting.
Your privacy rights in Australia
You can access, correct, or request deletion of your personal data by contacting us. You may also object to or restrict certain uses of your data.
- • Right to view records held about you
- • Correct inaccurate or outdated data
- • Request removal of personal information
- • Obtain your data for transfer
- • Object to certain data processing activities
- • Request processing restrictions on information
Contact our privacy team to exercise any of the above rights or if you wish to make a complaint or enquiry.
Protecting your data and security
We implement up-to-date security practices and encryption for all stored or transmitted personal data.
Technical data security measures
- • Firewall and secure servers for all internal data transfers.
- • Regular vulnerability scanning and risk assessment.
- • Encryption protocols on client communications.
- • Routine backup of all critical consultation records.
Organisational privacy controls
- • Staff training for privacy and confidentiality standards.
- • Limited access to information by role.
- • Periodic audits to ensure ongoing compliance.
- • Immediate incident response protocols enforced.
How long we keep your data
Information is stored only as long as required for our services and to address legal compliance obligations.
- • Held securely for service duration
- • Stored for ongoing service review
- • Retained to resolve enquiries
- • Kept securely in compliance
- • Never used beyond consultation needs
You may request deletion of your records at any time by contacting us.
International transfer arrangements
Your personal data is primarily stored in Australia. Should transfer outside be required, strict legal protections apply.
- • Standard data protection agreements in place
- • Transfers only to compliant service providers
- • Encryption used for non-local storage
- • Periodic privacy assessment for any transfer
Cookies and site tracking files
We use necessary cookies for essential website features and session management. See our Cookie Policy for details.
Types of cookies we use
- • Enable basic site functionality and security
- • Support improvements and usability review
- • Remember some preferences if chosen
- • Help maintain form progress or contact status
You may manage your preferences or limit certain cookies through your browser.
Updates to privacy practices
cendryaelion may revise the Privacy Policy as legal or business requirements change. All amendments are published on this page.
- • Notice on this page for updates
- • Changes displayed in site banners when appropriate
- • Direct notice to clients, if required
- • Version date remains visible online
We encourage monitoring this policy for regular updates.
How to contact our privacy team
For questions or privacy requests, use the contact details provided below.
cendryaelion
373 Bay Street, Port Melbourne, VIC 3207 Australia
Phone: +61 2 6817 9403
Email: content@cendryaelion.com
Policy last updated October 30, 2025
Applies beginning October 30, 2025